Technology at the service of our guests: from plug-and-play suites, offered through the cloud, to desktop as a service and fully virtualised platforms. Meliá relies on digital native solutions as well as other technological solutions to improve and optimize all its systems and processes. Telefónica is the technology provider that offers access to Public Cloud environments. In this sense, Meliá leans on the services of Amazon Web Services (AWS) for this digital transformation path redefining its central reservation systems and other internal systems.
"As a global hotel brand, the diversity of the guests attending events or staying with us is enormous. Being able to communicate effectively with anyone, in any language, in real time, is priceless."
Chris Palomino, IT Vice President at Meliá Hotels International